Is your system designed to require minimal screen interaction during a sale, so that lookups, item scanning, payment processing, and document generation happen quickly and intuitively?

Yes. Diamond SEVEN features a streamlined, clutter-free POS interface that presents only what is relevant to the current transaction. A complete sale — from item identification to payment to signed receipt — can be completed in a minimal number of steps, without technical knowledge of the underlying system. This is a deliberate departure from the complexity of general-purpose ERP platforms not designed for luxury retail.

Can a store clerk complete a full sales transaction — from item lookup to payment to receipt generation — in a minimal number of steps and without requiring any technical knowledge?

Yes. The entire transaction flow has been engineered for simplicity without sacrificing depth. A clerk who has completed our onboarding program can handle a full transaction — including complex scenarios like part-exchanges or layaway — fluently and without hesitation in front of a client.

Can the tablet be turned toward the client to show item details and transaction summaries in an elegant way, avoiding the need to read information aloud from a screen?

Yes. Diamond SEVEN includes a customer-facing display mode — a clean, brand-appropriate view of item details, pricing, and transaction summary that can be turned toward the client at any moment. This removes awkwardness and creates a shared, transparent experience rather than a one-sided screen interaction.

Do you support advance preparation of a client visit, allowing a clerk to pre-select items and prepare a personalized presentation before the client arrives?

Yes. For scheduled appointments, a clerk can pre-build a curated selection of pieces tied to the client's profile and the stated purpose of their visit. When the client arrives, the presentation is ready — giving the encounter a level of curation that clients at this level expect and appreciate.

Do you send automatic alerts to staff when a known VIP client arrives, so that the team is ready to greet them by name with full context?

Yes. When a VIP client checks in — via appointment, loyalty card, or entry notification — Diamond SEVEN can send an alert to the assigned or available clerk with the client's name, a summary of recent interactions, and any special notes. The greeting feels personal and prepared, not reactive.

Do you allow a transaction to be paused and resumed seamlessly — for example if a client wants to reflect overnight — without losing any items, pricing, or client details already entered?

Yes. A transaction can be saved at any point and resumed by any authorized clerk on any device. Items are soft-reserved during the hold period to prevent them being sold to another client, and all pricing, notes, and client context are preserved exactly as left.

Do you allow sensitive information such as cost prices and margin data to be hidden from the client-facing view while remaining visible to the clerk on their own screen?

Yes. Diamond SEVEN maintains a strict separation between what the clerk sees and what appears on any client-facing display. Cost prices, margin percentages, internal stock notes, and other commercially sensitive fields are hidden from the customer view and protected by role-based access controls on the clerk side as well.

Do you support complex watch and jewelry inventory attributes such as metal type, gemstone specifications, carat weight, brand, reference numbers, and serial numbers?

Yes. Diamond SEVEN features a fully configurable product attribute framework built specifically for the watch and jewelry trade. Every item carries a rich set of fields — movement type, case material, bracelet details, gemstone species and variety, cut, color, clarity, carat weight, treatment status, certificate references, serial numbers, and more — all searchable and filterable across your entire inventory.

Do you support multi-location inventory tracking across several boutiques or a repair workshop?

Yes. Diamond SEVEN supports unlimited locations — retail boutiques, back-office safes, repair workshops, and external storage — each with their own stock positions. Transfers between locations are tracked in real time with full audit trails, and centralized reporting gives management a consolidated view across all sites at any moment.

Do you manage consignment stock separately from owned inventory, and can you track items out on memo?

Yes. Diamond SEVEN maintains clearly separated stock pools for owned inventory, consignment stock, and items out on memo — each with its own financial treatment, return deadline tracking, and supplier reconciliation workflow. Items on memo generate automatic alerts as their agreed return date approaches, protecting you from missed deadlines on high-value pieces.

Do you integrate with major watch brand supplier systems or EDI feeds for stock updates and purchase orders?

Yes. Diamond SEVEN supports EDI connectivity and brand portal integration for the major Swiss and international watch manufacturers. Stock availability, order confirmations, and delivery updates can be synchronized automatically, reducing manual entry and the risk of discrepancies between your system and your suppliers' records.

Do you provide a robust CRM module that tracks full client purchase history, preferences, birthdays, and service records?

Yes. The CRM at the core of Diamond SEVEN is built for high-touch luxury retail. Each client record holds a complete, chronological purchase history, stated and inferred preferences, important dates, family details, communication preferences, wish lists, open service jobs, and any notes added by the team. Nothing is ever lost between interactions, regardless of which clerk served the client previously.

Do you support clienteling features such as wish lists, targeted outreach campaigns, and VIP client segmentation?

Yes. Diamond SEVEN includes a full clienteling toolkit. Wish lists are linked to live inventory so a clerk is alerted the moment a desired piece arrives or becomes available. Clients can be segmented by spend tier, brand affinity, or purchase category and targeted with personalized outreach. VIP tiers trigger specific service protocols across the team.

Do you allow us to select a curated subset of our inventory — filtering by brand, product line, price range, or material — and generate a high-quality, print-ready PDF catalogue for events, private viewings, or trade shows?

Yes. Diamond SEVEN includes a dedicated catalogue builder. You can filter your inventory by any combination of attributes, manually curate and order the selection, choose which fields appear for each piece, and output a print-ready PDF using your own branded template — complete with high-resolution photography pulled directly from item records. Output meets PDF/X standards suitable for professional printing.

Do you support a dedicated pre-owned workflow that clearly separates second-hand inventory from new stock, with full lifecycle tracking from acquisition to sale?

Yes. Pre-owned inventory exists as a fully distinct category in Diamond SEVEN with its own intake workflow, authentication checkpoints, pricing logic, VAT treatment, and reporting. Every pre-owned piece is traceable from the moment it enters the building to the moment it leaves — with a complete record of every action taken in between.

Do you manage the purchasing and trade-in of pre-owned items from private clients, including purchase contracts, ID verification records, and documentation required under Swiss Anti-Money Laundering law (AMLA / GwG)?

Yes. The private purchase workflow in Diamond SEVEN generates all required documentation automatically — purchase contracts, seller declarations, and ID capture records — and applies AMLA/GwG thresholds to trigger enhanced due diligence workflows where legally required. All records are stored securely and are audit-ready for regulatory inspection.

Do you include grading and condition assessment tools that allow staff to record a standardized condition grade, photographs, and notes at the point of acquisition for each pre-owned item?

Yes. Every pre-owned intake includes a structured condition assessment form with standardized grading scales, a checklist of components present (box, papers, additional links, tags), a free-text notes field, and the ability to attach multiple high-resolution photographs. This creates a defensible record that protects both you and the seller, and forms the basis of the item's eventual listing description.

Do you track provenance and ownership history for pre-owned pieces, including links to original certificates, service records, box and papers status, and prior ownership records?

Yes. Each pre-owned item record carries a full provenance log — every owner, acquisition source, service event, and price adjustment is recorded chronologically. Certificates and service documents can be scanned and attached directly. This depth of documentation is increasingly expected by discerning buyers and insurers alike.

Do you handle dynamic and negotiated pricing for pre-owned items, including cost-based margin tracking, price revision history, and aging alerts for slow-moving stock?

Yes. Pre-owned pricing in Diamond SEVEN is fully flexible while remaining anchored to the item's true cost basis. Every price change is logged with a timestamp and the name of the authorizing user. Aging alerts flag items that have exceeded a configurable number of days without a sale, prompting a pricing review before the piece becomes a problem asset.

Do you track refurbishment and restoration costs per item and link them back to the piece's cost basis so that true profitability is accurately calculated before and after servicing?

Yes. Every cost associated with a pre-owned item — purchase price, authentication fees, service costs, polishing, part replacement — is aggregated into a total landed cost figure that updates the item's margin calculation in real time. You always know the true profitability of each piece before you agree a sale price.

Do you generate consignment agreements and manage the financial settlement of items sold on behalf of private sellers, including commission calculation and payment scheduling?

Yes. Diamond SEVEN's consignment module generates agreements, tracks each item's status through the selling period, calculates the agreed commission automatically upon sale, and schedules the net payment to the consignor. All financial flows are recorded and reconcilable with your accounting system.

Do you integrate with online pre-owned marketplaces such as Chrono24, WatchBox, or Watchfinder, allowing real-time listing synchronization and preventing double-selling?

Yes. Diamond SEVEN connects to the major pre-owned watch marketplaces, pushing listings automatically and synchronizing availability in real time. When a piece sells — in-store or on any connected platform — it is immediately marked as sold across all channels, eliminating the risk and embarrassment of double-selling a unique item.

Do you support a buyback and part-exchange workflow where a client trades in a pre-owned piece as part payment toward a new purchase, correctly adjusting inventory and revenue recognition across both transactions?

Yes. Part-exchange transactions are handled as a single, unified workflow. The incoming piece is valued and enters the pre-owned intake process; the outgoing piece leaves new stock; the net transaction is recorded correctly for both inventory and accounting purposes. Revenue recognition, VAT, and margin are all calculated accurately across both legs of the deal.

Do you support VAT margin scheme accounting for pre-owned goods, applying VAT only to the profit margin rather than the full sale price, and keeping this separate from new goods VAT reporting?

Yes. Diamond SEVEN handles the Swiss VAT margin scheme natively. Pre-owned items eligible for margin-scheme treatment are flagged at intake, and VAT is calculated and reported only on the margin throughout the item's lifecycle. New goods and margin-scheme goods are reported separately in all VAT outputs, maintaining clean compliance with Swiss MWST regulations.

Do you support RFID tagging and barcode labeling for individual items, enabling fast stocktakes, real-time location tracking, and instant alerts if a tagged item leaves a designated zone without authorization?

Yes. Diamond SEVEN supports both barcode and RFID tagging at the individual item level. RFID enables hands-free stocktaking, real-time position tracking within the store, and configurable zone-exit alerts for loss prevention. Stocktakes that previously took hours can be completed in minutes.

Do you allow high-resolution photographs and detailed visual records to be attached to each inventory item, creating a digital fingerprint for insurance, authentication, and loss recovery purposes?

Yes. Each item record supports unlimited high-resolution image attachments — case, dial, movement, hallmarks, engravings, and any distinguishing features. These images form a permanent digital fingerprint that can be shared with insurers, police, or authentication experts in the event of theft, dispute, or loss.

Do you generate and store unique item identification records including serial numbers, hallmark details, gemstone certificates, and manufacturer documentation?

Yes. Every item in Diamond SEVEN carries a comprehensive identification record that aggregates all identifying data — manufacturer serial numbers, movement references, hallmarks, certificate numbers, and attached documents — into a single, permanent, searchable record that persists throughout the item's entire lifecycle in your business.

Do you integrate with gemological certificate databases and laboratories such as GIA, SSEF, Gübelin, or HRD, allowing certificate numbers to be verified and linked directly to the corresponding inventory item?

Yes. Diamond SEVEN integrates with GIA and HRD via API, allowing certificate data to be retrieved and attached to an item record by entering a report number — eliminating manual transcription errors and providing an instant alert if a certificate number returns no match or a suspicious result. Integration with SSEF and Gübelin — particularly relevant for the Swiss market — is available via verified trade portal access.

Do you integrate with provenance and traceability registries such as Everledger, enabling diamonds and high-value gemstones to be tracked across their full ownership history?

Yes. Diamond SEVEN supports integration with Everledger, allowing you to cross-reference stones against their blockchain-based ownership and provenance records at the point of purchase. Stones with a clean Everledger record can be sold with an additional layer of documented provenance that is increasingly valued by ethically conscious luxury buyers.

Do you support watch-specific authentication data fields such as movement serial numbers, case serial numbers, reference numbers, and production year estimates, allowing cross-referencing against manufacturer records?

Yes. Watch authentication in Diamond SEVEN is built around the specific data points that matter — movement and case serial numbers, reference numbers, known production variants, and brand archive extract data. These fields allow your team and your watchmakers to cross-reference physical watches against manufacturer databases and known authentication benchmarks.

Do you integrate with or support connections to watch authentication services and databases such as the Watch Register, brand archive services, or AI-assisted tools like Entrupy?

Yes. Diamond SEVEN connects to the Watch Register for stolen goods checks, supports brand archive extract workflows for Rolex, Patek Philippe, and other manufacturers, and is compatible with Entrupy's AI-assisted authentication devices. Results from all checks are logged directly against the item record, creating a consolidated authentication dossier.

Do you maintain a full audit trail of who authenticated each item, when the authentication took place, what checks were performed, and what the outcome was?

Yes. Every authentication action in Diamond SEVEN is timestamped, attributed to a named user, and permanently recorded against the item. This provides internal accountability, a defensible due diligence record for regulators, and documented reassurance that can be shared with buyers and insurers.

Do you flag pre-owned watches and jewelry against stolen goods registries such as the Watch Register, Art Loss Register, or Interpol databases at the point of purchase or intake?

Yes. Diamond SEVEN runs automatic checks against connected stolen goods databases at the point of pre-owned intake. A match or a suspicious result triggers an alert and pauses the acquisition workflow until the issue is reviewed by an authorized manager. This protects your business from unknowingly acquiring stolen property.

Do you include automated alerts or risk scoring for transactions that may warrant additional due diligence, such as large cash purchases or unusually rapid resale of recently acquired items?

Yes. Diamond SEVEN's compliance engine applies configurable risk rules to transactions in real time — flagging large cash payments, multiple high-value purchases within a short window, rapid resale patterns, and other indicators defined by your compliance team. Flagged transactions are routed for manager review before completion.

Do you offer role-based access controls that restrict what each staff member can see and do within the system?

Yes. Diamond SEVEN's permission model is fully role-based and granular. You define what each role can view, create, edit, and delete — down to individual fields and screens. Cost prices, client financial data, and management reports are accessible only to users with explicit authorization.

Do you encrypt all sensitive data both in transit and at rest, and can data be hosted within Switzerland to meet Swiss data residency requirements?

Yes. All data in Diamond SEVEN is encrypted in transit using TLS and at rest using AES-256 encryption. Swiss-hosted deployment is available on infrastructure located in Swiss data centers, meeting the data residency requirements of the nDSG and the expectations of Swiss institutional clients.

Do you provide multi-factor authentication for system access and support single sign-on integration with existing identity management tools?

Yes. Multi-factor authentication is available for all user accounts and can be enforced by policy. Diamond SEVEN also supports SAML 2.0 and OAuth-based single sign-on, allowing integration with your existing identity provider — Microsoft Azure AD, Google Workspace, and others — for seamless, secure access management.

Do you offer automated data backup with clearly defined recovery objectives, and have you been independently certified for information security?

Yes. Diamond SEVEN performs automated backups with a recovery point objective of under one hour and a recovery time objective of under four hours for critical systems. Our infrastructure is independently audited and certified under ISO 27001, and our security posture is reviewed annually by an external assessor.

Do you support the design and printing of high-quality item labels and price tags that reflect our brand identity, including logo, typography, and color palette, on premium materials?

Yes. Diamond SEVEN includes a label and tag template designer that supports your full brand identity — logo, custom fonts, color palette, and layout. Templates can be created for different item categories, and all content is dynamically populated from the item record. Output is compatible with professional label printers and premium materials including card stock and fabric tags.

Do you support label printing in multiple languages, dynamically populated from the item record?

Yes. Labels can be generated in any language configured in your system, with content pulled directly from the item record. For multilingual markets, you can define which language appears on each label template, or configure dual-language outputs for international clientele.

Do you produce fully branded sales documents — including quotes, invoices, receipts, and order confirmations — that match the visual standards expected in luxury retail?

Yes. Every client-facing document generated by Diamond SEVEN uses your custom template — your logo, typography, layout, and brand colors — producing outputs that feel like deliberate brand communications rather than system printouts. Document quality is consistent across all transaction types and all languages.

Do you handle multilingual document generation, automatically producing invoices and receipts in the preferred language of the client as stored in their CRM profile?

Yes. The client's preferred language is stored in their CRM profile and used automatically to generate all correspondence and transaction documents in that language. No manual selection is required at the point of sale — the system handles it seamlessly.

Do you support the generation and printing of branded warranty cards and certificates of authenticity for both new and pre-owned items?

Yes. Diamond SEVEN generates fully branded warranty cards and authenticity certificates, dynamically populated with item details, purchase date, warranty terms, and — for pre-owned pieces — authentication records and watchmaker sign-off. These documents add tangible perceived value at the moment of handover and reinforce trust in the purchase.

Do you support the integration of QR codes or NFC references into warranty cards, allowing clients to access a secure digital version of their document via their phone?

Yes. Warranty cards and certificates can include a QR code that links the client to a secure, personalized digital record of their purchase — accessible from any device, permanently available, and updatable as service events are added over time. This bridges the physical and digital ownership experience elegantly.

Do you support the design and issuance of branded gift cards — both physical and digital — with customizable denominations, expiry terms, and full POS integration?

Yes. Diamond SEVEN manages branded gift cards end to end — issuance, tracking, redemption, and expiry — for both physical cards and digital codes. All balances are live in the POS system and can be retrieved by card scan, code entry, or client profile lookup.

FAQ | Logiciel de gestion de bijouterie Diamond SEVEN

A) Client-Focused Sales Experience

Acquisition & Intake

Do you design your interface with the luxury retail sales experience in mind, ensuring that a store clerk can remain focused on the client rather than the screen throughout a transaction?

Diamond SEVEN is built from the ground up around the human relationship at the heart of luxury retail. Every screen, every workflow, and every interaction has been designed so that the system recedes into the background — surfacing the right information at the right moment with minimal effort, so that your team can give their full attention to the client rather than navigating menus. We are happy to demonstrate this with a live walkthrough of a full sale scenario at your convenience.

Do you support fast item lookup by scanning a barcode or RFID tag, so that a piece can be identified and added to a transaction instantly?

Absolutely. Scanning a barcode or RFID tag instantly identifies the piece and loads its full record — description, pricing, certificate details, stock status — without the clerk needing to type a reference number or navigate a product tree. The client sees a confident, seamless interaction rather than a search exercise.

Do you offer a tablet or iPad-based interface that allows a store clerk to assist a client anywhere in the showroom — at a display case, seating area, or during a private viewing?

Yes. Diamond SEVEN's tablet interface is designed for the showroom floor. Your team can accompany a client to any display case, seated lounge area, or private viewing room and manage the entire interaction — from browsing the catalogue and pulling up a client profile to processing payment — without returning to a fixed terminal. The device becomes a clienteling tool, not a cash register.

Can a store clerk pull up a complete client profile — including purchase history, preferences, ongoing repairs, layaway balances, and personal notes — within seconds of a client arriving?

Yes. A client profile is available instantly by name, phone number, or loyalty card scan. The profile presents a rich, single-page view of everything relevant: purchase history, declared preferences, wish list, open service jobs, outstanding balances, and personal notes added by any member of the team. Your clerk arrives at the conversation fully informed.

Can a store clerk handle complex transaction scenarios — such as a part-exchange combined with a layaway deposit and a gift card payment — without leaving the sales floor or disrupting the client experience?

Yes. Diamond SEVEN handles multi-component transactions natively within a single flow. Part-exchanges, layaway installments, gift card redemptions, and mixed payment methods are all managed from the same screen without requiring a manager override or a back-office detour. The complexity is handled by the system; the client sees only calm, confident service.

How quickly can a new store clerk become proficient enough to conduct a full sales transaction confidently in front of a client?

Most clerks reach confident operational proficiency within one to two days of structured onboarding. Diamond SEVEN includes a dedicated training mode — a fully realistic sandbox environment that mirrors the live system — allowing new staff to practice complete transaction scenarios without affecting live inventory or client data. We also provide role-specific training guides in all four Swiss national languages.

FAQ

A) Client-Focused Sales Experience

Acquisition & Intake

Do you design your interface with the luxury retail sales experience in mind, ensuring that a store clerk can remain focused on the client rather than the screen throughout a transaction?

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